10/12/2023 0 Comments Crank brothers multi tool 20Goods should be accompanied with covering letter.If you feel that the product you have purchased from Twelve50 Bikes has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Goods and packaging must be clean, as new in a saleable condition.Īll goods purchased from Twelve50 Bikes are coved by a full warranty.Goods must be returned within 14 days of receipt.There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc) We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered. ![]() More about the shipping promise.Twelve50 Bikes conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. For more information on the delivery time, please see the detailed view of the respective product. This includes all items with the shipping promise symbol. The shipping promise is only valid for delivery to Germany. Savings compared to the recommended retail price of the manufacturer or German importer. The individual delivery time of a specific product may vary. Please note the information on availability for the specific product. This information concerns the general delivery situation in relation to a specific delivery country. Manufacturer's or german distributors recommended retail price. In this case we recommend to consider alternative items from the BIKE24 product range. The notification "not deliverable" means the item is out of stock and there is no reliable information about itsĪvailability. Should you choose "cash in advance" as method of payment, the delivery time isĮxtended, since the shipping process will not start before the actual receipt of payment. Should your order include several items with different delivery times, then shipping will start as soon as all itemsĪre available for dispatch at BIKE24. Your account, we will use the postcode of your standard delivery address to calculate the DHL Express parcel As soon as the postalĬode is given, the exact parcel delivery time for this delivery address will be calculated. ![]() The remaining time for the receipt of the order in hours and minutes exactly.ĭHL Express deliveries may take longer depending on the postal code of the delivery address. If all items in the shopping cart offer the option and DHL Express is available for the selected country. DHL Express can be selected during the ordering process The DHL Express Option is generally subject to a surcharge. to see the country-specific delivery time. The indicatedĭelivery time refers to destination country Germany. In case of items not availableįrom stock, the given delivery time also includes the procurement of the goods from our suppliers. ![]() Inhouse at BIKE24 as well as the transport to the destination address by a carrier. The given delivery time includes the entire processing of the shipment
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